Privacy Policy
This policy is operated by SF Group AB. Throughout the site, the terms “we”, “us” and “our”, “SFG” it refers to SF Group AB. When mentioning the word “brand” or "brands" it refers to our registered trademarks Better Bodies and GASP.
Protecting Your Privacy
We are 100% committed to protecting the privacy and security of our customers and site visitors. If you have any questions about how we protect your privacy or if you want us to erase your data with us, just send us an e-mail.
We anonymize and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services.
How we use your information
We use your information in a few different ways, depending on the purpose. Below you can read more about which information we use and why.
Your name and contact details
We use this information to:
- Be able to deliver your package to you.
- Send you service messages, such as order confirmations, shipping confirmations or other order updates.
- Send you marketing messages, such as newsletters.
- Fraud prevention and detection.
- Showing ads as you browse the web
- Show you relevant information depending on your likes or gender
Your contact history with us
We store the conversations you've had with us over email or live chat. We do this to be able to provide you with the best support. We also use this information to give us insights on commonly asked questions or concerns.
Purchase history and saved items
We use this information to provide you with customer support, handle returns and send you relevant messages.
Information about your phone or laptop, and how you use our website.
If you accept, this includes information you give us when you browse our site, including your IP address and device type and you.
We use this to improve our website and set default options for you, such as currency, and to prevent and detect fraud.
Information from your other personal accounts that you share with us.
If you opt in we may use your linked photos on our websites or emails. This is used as our User Generated Content.
Sharing your information
We do not, and will never, sell any of your personal data to any third party – including your name, address, email address or credit card information.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, stated below:
- Companies that makes it possible to fulfill your order with us, such as payment service providers, logistics partners, and shipping providers.
- Professional service providers, such as marketing agencies, advertising partners and website hosts who, who help us run our business.
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud if necessary.
- Companies approved by you, such as social media sites (if you choose to link your accounts to us) and marketplace sellers where you place an order
We may provide third parties with aggregated but anonymized information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
Marketing messages
If you have said we can, we’ll send you marketing messages by email, SMS, to keep you aware of what we’re up to and to help you see and find our products.
You can stop receiving marketing messages from us at any time. Here's how to stop marketing messages from our websites (gaspofficial.com & betterbodies.com):
- By clicking on the ‘unsubscribe’ link in any email
- By contacting our Customer Service team here
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. If you have chosen to receive different kind of marketing e-mails you need to unsubscribe all of them or contact customer service team.
By stopping marketing messages will not stop service communications such as order updates, payment confirmations, shipping confirmations.
Please note that it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Your information and countries outside Europe
We have a fulfilment in the USA, which we may use for processing orders from customers in the EU. The USA is not a country in respect of which there is a European Commission decision of adequacy, and we protect your privacy and your rights using the European Commission’s standard data protection clauses. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087
Keeping your information
We will save your information for as long as you have your account, or if it is needed to be able to provide the services to you, or in the case of any contact you may have with our Customer Support team for as long as is necessary to provide support-related reporting and trend analysis.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also save of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.
Your rights
You have a lot of rights relating to your personal information:
- The right to be informed about how your personal information is being used (like this page).
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate personal information we hold about you.
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
- The right to stop direct marketing messages, which you can do through Customer Support or by clicking the unsubscribe link in any email, and to withdraw consent for other consent-based processing at any time.
- The right to request that we transfer or port elements of your data either to you or another service provider.
- The right to complain to your data protection regulator.
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
Changes to how we protect your privacy
We may change this page from time to time, to reflect how we are processing your data and to add updates from the Law GDPR.
If we make significant changes, we will make that clear on our websites or other SFG services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our brand sites.
Cookies
We are using cookies according to the Electronic Communications Act, 25 July 2003. A cookie is a text file that will be stored in your computer and contains information to help the webservice to identify and follow a specific user. There are two different types of cookies, Session cookies that will be placed permanent on your computer. When visiting our websites for the first time a session cookie will be placed on your browser, this session cookie is unique and is placed on your computer, so the system can keep track of a user, so the user doesn’t get mixed on our sites. The other type of cookie is just called cookies. They are used just to give the customer a better experience on the sites. We on our sites use the cookies for e.g. shopping cart, setting, account and to see what pages or products you have visit, just to give you a better experience on our sites. You can choose not to allow cookies in your browser and you can withdraw your approval at any time.
You can erase a cookie in your browser after visiting our sites if you want.